CANCELLATION & REFUND POLICY
Effective Date: September 17, 2026
Science Research Academy wants customers to understand what they are purchasing before submitting a project for review. Because SRA Expert Review is a personalized professional service that requires reviewer time and expertise, refund eligibility depends on whether work on the review has begun.
Expert Review Purchases
Before review work begins:
If you purchase an SRA Expert Review and request cancellation before SRA or an assigned reviewer has begun substantive work on your review, you may request a full refund.
After review work begins:
Once substantive review work has begun, the purchase is generally non-refundable because reviewer time and professional services have already been committed to the project.
After the completed review has been delivered:
Completed Expert Reviews are non-refundable.
What Counts as Review Work Beginning?
Review work may be considered to have begun when SRA or the assigned reviewer starts substantive evaluation of the submitted research materials.
Administrative processing, payment processing, or automated confirmation of an order alone does not constitute substantive review work.
Incomplete Submissions
The review timeline does not begin until SRA receives the materials reasonably required to perform the purchased review.
If required materials are missing, SRA may contact the customer for additional information.
If a customer does not provide required materials within 30 days of purchase, SRA may close the order. Any refund or credit will be determined based on whether substantive work has already begun and any nonrecoverable costs incurred, subject to applicable law.
Wrong Review Purchased
If you accidentally purchase the wrong Expert Review, contact SRA before review work begins.
Whenever reasonably possible, SRA will allow the amount paid to be applied toward the appropriate review. If the replacement service costs more, the customer will be responsible for the difference.
If the replacement service costs less, SRA may refund the difference or otherwise adjust the purchase as appropriate.
Missed Deadlines
Customers are responsible for submitting their materials with sufficient time before school, competition, application, or other deadlines.
SRA aims to deliver most standard Expert Reviews within five business days after receiving all required materials, but estimated turnaround times do not guarantee delivery by a customer’s external deadline unless SRA expressly agrees to that deadline in writing.
A missed external deadline does not automatically qualify an order for a refund when SRA performed the service within the applicable stated or agreed turnaround period.
Live Sessions
For services containing a live component, including the Competition Ready Review, customers should provide at least 24 hours’ notice when requesting to reschedule a scheduled session.
SRA will make reasonable efforts to accommodate rescheduling.
A missed session without reasonable advance notice may be considered used and may not be refundable or replaceable, except where required by applicable law or where SRA determines that circumstances warrant otherwise.
If SRA must cancel a live session, the customer will be offered a reasonable opportunity to reschedule.
Customer Satisfaction and Service Problems
Expert feedback is inherently professional judgment. Disagreement with a reviewer’s assessment, recommendations, or conclusions does not by itself entitle a customer to a refund.
However, if you believe:
You received the wrong service;
Your review is materially incomplete relative to the purchased scope;
A file was not reviewed because of an SRA error;
There is a significant factual or administrative error in the delivered review; or
Another material service problem occurred,
contact SRA promptly.
SRA will review the concern and, where appropriate, may correct the review, provide additional review, reassign the matter, issue a service credit, or provide a partial or full refund.
School Services
Professional development, consulting, workshops, Project Review Partnerships, and other school or institutional services may have cancellation and refund terms established in the applicable proposal, contract, purchase order, or statement of work.
Those specific terms supersede this general policy when applicable.
Digital Resources
For immediately accessible digital downloads, templates, guides, or other digital products, purchases are generally non-refundable once the customer has received or accessed the digital content, except where required by law or where the product is defective or materially different from its description.
Payment Processing
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on the payment processor and financial institution.
Contact Us
To request a cancellation, refund, correction, or review of a service issue, contact Science Research Academy using the contact information provided on our website and include your name, order information, and a brief description of the request.
Science Research Academy
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